Clear thinking in stress and trauma

Clarity‘s practical and interactive training courses:

  • are delivered by trainers who have professional experience in the areas of practice that their courses cover - so they bring genuine expertise to the training 
  • draw upon a unique range of resources eg. library of video interviews, overseas sources, BBC journalists
  • include Clarity authored manuals and workbooks
  • include certificates of attendance and completion

  • use varied training methods such as visualisation exercises, group discussion, 'live' exercises and role play. Our role play exercises, which we call "practice", are well managed by our trainers so they maximise the learning benefit without causing unnecessary anxiety for participants. 



Incident Management Training Courses

Click on the course titles for details...

Defusing Workshop
Trainer - Martin Alderton

Example of Summary Agenda

  • The nature of normal reactions - illustrated using an interactive exercise
  • Reactions that Defusers are likely to encounter
  • Planning your response - evidence based good practice
  • Defusing - what to do, not to do, and why
  • Defusing practice - interactive practical skills based exercises
  • Self care for Defusers

Excellent value with a high Return on Investment.

We do not impose a limit on numbers attending though we advise that 8 to 14 participants is the most effective size of Workshop.

Defusing Workshop - Terrorism Related
Trainer: Various

Victims of terrorism often suffer certain characteristic reactions. The task of a Defuser in these circumstances is not the same as in the aftermath of a natural disaster or a workplace accident.

To show care and concern and be an effective Defuser on behalf of your organisation you need to understand the terrorism-related reactions you are likely to encounter.

This Workshop describes the skills and knowledge needed to begin supporting victims of terrorism and provides an opportunity to practice your skills in a safe training environment. 

This variation on the Defusing Workshop (see details above) benefits from our trainers' experiences of providing psychological support and incident management advice after terrorist incidents   includes a special focus on terrorism-related reactions.
Telephone Defusing Workshop
Trainer: Martin Alderton

A variation on the Defusing Workshop adapted for telephone based contact with affected colleagues, customers and families.

In the immediate aftermath of an incident effective telephone communication is vital whether taking incoming calls from concerned families or making outgoing calls providing updates.

This course provides trainees with the confidence to manage the difficult and potentially distressing calls that are characteristic of incident management.
Defusing Refresher Workshop
Trainer: Martin Alderton

Clarity will adapt the content of Refresher workshops to your needs.

An important issue is the extent to which trained Defusers have had opportunities to use their Defusing skills.

Refresher training should be considered 12 to 18 months after the initial Defuser training.

Breaking Bad News Workshop
Trainer: Martin Alderton

This Workshop is designed to give confidence to participants who may have to 'Break Bad News'.

The Workshop addresses the impact that shocking and sometimes frightening "Bad News" can have on the recipient. It also includes guidance on the on-going management of incidents following the breaking of "Bad News".

The Workshop includes practical opportunities to practice the skills and knowledge learnt.

Crisis Leadership
Trainer: Ian Marshall

A detailed overview that is particularly suitable for senior managers and those with incident management responsibilities.   The content ranges from the importance of preparation, via Leadership tools and Legal ramifications, to the organisation of memorial services.
Scenario based exercise
Trainer: Various

These training events are specially designed to test the elements of your organisation's procedures that you choose.

Clarity's training consultants draw upon a range of assets in the UK and overseas to add realism to these expertly prepared exercises.

Available at a range of price points Clarity's scenario-based service includes:

  • pre-exercise preparation meetings
  • immediate feedback at a "wash-up" session
  • written feedback report


Media Skills Training
Trainer: Adam Kirtley

This media skills course is vital training for anyone who may become the 'Company Spokesperson' representing your organisation to the print, radio and television media during the management of a crisis.

Clarity's media skills training courses are delivered by a highly experienced BBC Journalist and Presenter who will guide you through:

  • preparation - in case of an incident
  • managing digital social media
  • responding to the first enquiries 
  • developing the messages you want to have broadcast
  • a print/radio interview
  • a television interview
  • using and managing a Press Conference

This course includes individual filmed interviews and analysis for every participant.


Train the Trainer Workshop
Trainer: Martin Alderton

For organisations whose potential Telephone Defusers are too numerous or too widely dispersed for classroom training.

This shortened and simplified version of the Telephone Defusers Workshop can be taught to internal trainers so that they can then cascade the training to telephone based colleagues whenever and wherever convenient.

Electronic copies of Presentations and Manuals are provided for use during internal training.


Crisis Management Workshop
Trainer: Martin Alderton

This course is bespoke to the needs of the commissioning organisation and focusses on the roles and responsibilities of managers and an Incident Management Team during a crisis.

Drawing on the trainer's extensive experience of incidents the course covers the management of psychological care to everyone affected by an incident; including those attending the course.

This is an interactive course that can include a 'table top' exercise.

Typical Agenda

  • How do you define, discover and recognise an incident?
  • What will the initial impact be?
  • The life cycle of an incident from impact to recovery.
  • Psychological care, reputation management and other commercial considerations.
  • A model for best practice
  • Supporting staff during and in the aftermath - what is required?
The Family/Humanitarian Assistance Centre
Trainer: Ian Marshall

Benefiting from Ian's tremendous experience of major incident preparation and response this course is invaluable for any organisation that may have to set up or work within a FAC or HAC.
Crisis Response - The Psychological Impact
Trainer: Martin Alderton

A workshop for the members of Incident Management Teams that concentrates on the psychological impact of a crisis on them, their customers and their colleagues.

The workshop examines the ways in which psychological phenomena may interfere with the management of the crisis. The Workshop provides an opportunity to anticipate these problems and decide how they can be effectively managed.


Stress Management Training Courses
Personal Resilience
Trainer: Martin Alderton

Short, interactive workshops that engage colleagues and help them choose the strategies to adopt that will protect their psychological welfare.

The workshops are influenced by the principles of Positive Psychology and are designed for colleagues in demanding situations.

Line Managers
Trainer: Martin Alderton

Do you know what to do and say if you are a Line Manager faced with a colleague showing signs of stress?

This interactive Workshop helps managers recognise possible stress reactions so that they can act early and proactively. It shows them why they should act and what to do and not do in clear, practical terms.

Stress Management
Trainer: Martin Alderton

Drawing on guidance from the HSE this workshop guides senior managers through the early stages of developing a Stress Management Policy. What are the drivers? Who should be involved? How do you get started?



"Martin provided us with some of the best training our Incident Management Team has had. It gave the team hands-on skills, confidence and understanding in being able to manage a particularly sensitive area of incident management. These skills are now an integral part of our incident management planning.

This training and the advice he provided make Martin a 'must have' in any incident management toolbox."

Lloyd Figgins  Head of Global Field Safety  Earthwatch Institute

“The scenario day that Clarity organised was a real success. Not only did it put our crisis procedures to the test but it gave us the invaluable chance to practice our skills in a ‘safe’ environment.

We came away with a number of recommendations for improving our procedures and a renewed sense of confidence in our skills. Highly recommended.“

Cass Miller-Jones  Operations Manager  Audley Travel


Second course with Clarity and equally as good as the first. Valuable in dealing with so many issues - not just crises.

Jonathan Goldsmith - Audley Travel


I found the whole of the presentation very useful and relevant in my role as an airport care team member

Jackie Long - Manchester Airports Group


I learnt loads! Useful do's and don'ts when dealing with people in the immediate aftermath of an event.

Richard Ellis - Cosmos Tour Director


Defusing is clear to me now. I feel more confident what I would do during a traumatic incident. Most importantly, I know what not to do and not to say!

Alison Skulic - Independent Tour Director


Most useful was the role playing activity and examples Martin gave throughout the course.

Amanda Lowder - Earthwatch Institute


Excellent course. A bit sceptical at first but very surprised within minutes. Martin knows his stuff! Delivers information brilliantly.

Mark Dodd - Manchester Airports Group


Martin. What a brilliant lecture. It's the most interesting, thought provoking, helpful talk in 30 years of guest speakers.

Geoff Cordwell - Tourwise of London Tour Director